There will be free taster session on the WorldHost customer service training programme on Wednesday – September 26, 2018. The session will take place at Airedale Enterprise Services located at Sunderland Street, Worth Way, Keighley BD21 5LE, UK between 6 pm to 8 pm. The programme is being organised by Airedale Enterprise Services along with Shipley College. The participants can get a chance to experience some of exercises of the training programme at the free taster session and make use of it in their businesses to become best in customer service.
WorldHost – Principles of Customer Service training programme will offer the participants knowledge and skills required to render excellent customer service and thereby bringing good reputation to the organisation. The free taster is focused on Managers, Business owners, Directors and HR people. Hence businesses in Keighley and nearby areas will get benefitted by this free session. The WorldHost was developed in Canada and has been recognised globally and widely used. The WorldHost has been adapted in the UK also and used to train around 2 lakh+people.
The WorldHost programme covers:
Key principles of customer service
Modules for dealing with customers with disabilities
Improving sales through customer service
Services for visitors from different cultures
Developing support staff/ volunteers into ambassadors for your local area.
Additional programmes for managers to get training to lead their teams & provide excellent service.
Linda O’Donnell from Shipley College said that Customer service is vital for every business and a research revealed that customer service will be the very important skill told by 61% of businesses which is required for their staff to improve in the next 5 years.
Places will be allocated on a first come, first serve basis. Those interested to take part in the free taster session, please book your place by contacting Lynne Henry on 01535 607775 or visit https://www.eventbrite.co.uk/e/awwesome-business-club-september-tickets-48443937120.
